Auch Netstream hatte im November kein Glück
1 Antworten1'109 AufrufeGestartet von tosci ·
Wie es der Titel schon sagt, auch bei Netstream lief wohl einiges schief - habe davon bis auf den heutigen Newsletter eigentlich gar nichts mitbekommen. Aber es ist immer wieder interessant wie die angeblich redundanten und sicheren Systeme grausam abschmieren:
Am 25. November 2010 waren bedeutende Netstream Dienste für mehrere Stunden offline. Nach dem Ausfall unseres primären Speicherlaufwerkes fiel kurz danach auch das sekundäre Speicherlaufwerk aus. In der Folge kam es zum schwersten und längsten Systemausfall in der dreizehnjährigen Geschichte von Netstream.
Wir werden umfassende Vorkehrungen treffen, damit ein solcher Vorfall nicht noch einmal passiert. Detaillierte Informationen zu den ergriffenen Massnahmen werden wir Ihnen in einem der folgenden Newsletter präsentieren.
Wir entschuldigen uns für alle Probleme, die durch den Ausfall verursacht wurden. Den Rapport der Grossstörung finden Sie unter:
Major Outage
14:35 Our systems detect a failure on the primary storage devices. The system automatically switches successfully to the secondary storage group
14:40 Investigations on the failure of the primary storage device starts.
14:55 Secondary storage group fails
14:55 Begin of outage
15:25 Engineers On-Site
15:40 Escalation to Storage supplier Dell
16:10 Escalation to the highest severity level for Dell
17:00 Issue has still not been localized. Analysis is ongoing
17:30 Issue has still not been localized. Analysis is ongoing
18:00 A Storage controller has been replaced
18:30 Additional Storage Hardware has been replaced.
19:00 Issue has still not been localized. Analysis is ongoing
19:30 Issue has still not been localized. Analysis is ongoing.
20:00 Our engineers do analyze every server before booting up the service
21:00 Service status is getting back to normal
22:00 All services are back online
Although all systems are built fully redundant and have an average availability of at least 99.99% this outage has produced the longest and broadest outage for services in the 13 year history of Netstream. We apologize for all problems caused due this outage. We will deeply analyze the root cause of this issue and do whatever is needed with both financial and human resources in order to avoid that such kind of outage will never ever happen again. Furthermore we will increase our effort for communications in cases of emergencies.
Betrifft Hosted Exchange, NetVS, Hosted PBX, Virtual PBX, Wholesale VoIP, Primary Webcluster, Hosted Sharepoint, Netstream AG, partial xDSL, mail.2wire.ch
Am 25. November 2010 waren bedeutende Netstream Dienste für mehrere Stunden offline. Nach dem Ausfall unseres primären Speicherlaufwerkes fiel kurz danach auch das sekundäre Speicherlaufwerk aus. In der Folge kam es zum schwersten und längsten Systemausfall in der dreizehnjährigen Geschichte von Netstream.
Wir werden umfassende Vorkehrungen treffen, damit ein solcher Vorfall nicht noch einmal passiert. Detaillierte Informationen zu den ergriffenen Massnahmen werden wir Ihnen in einem der folgenden Newsletter präsentieren.
Wir entschuldigen uns für alle Probleme, die durch den Ausfall verursacht wurden. Den Rapport der Grossstörung finden Sie unter:
Major Outage
14:35 Our systems detect a failure on the primary storage devices. The system automatically switches successfully to the secondary storage group
14:40 Investigations on the failure of the primary storage device starts.
14:55 Secondary storage group fails
14:55 Begin of outage
15:25 Engineers On-Site
15:40 Escalation to Storage supplier Dell
16:10 Escalation to the highest severity level for Dell
17:00 Issue has still not been localized. Analysis is ongoing
17:30 Issue has still not been localized. Analysis is ongoing
18:00 A Storage controller has been replaced
18:30 Additional Storage Hardware has been replaced.
19:00 Issue has still not been localized. Analysis is ongoing
19:30 Issue has still not been localized. Analysis is ongoing.
20:00 Our engineers do analyze every server before booting up the service
21:00 Service status is getting back to normal
22:00 All services are back online
Although all systems are built fully redundant and have an average availability of at least 99.99% this outage has produced the longest and broadest outage for services in the 13 year history of Netstream. We apologize for all problems caused due this outage. We will deeply analyze the root cause of this issue and do whatever is needed with both financial and human resources in order to avoid that such kind of outage will never ever happen again. Furthermore we will increase our effort for communications in cases of emergencies.
Betrifft Hosted Exchange, NetVS, Hosted PBX, Virtual PBX, Wholesale VoIP, Primary Webcluster, Hosted Sharepoint, Netstream AG, partial xDSL, mail.2wire.ch
smid12'144 Beiträge
Leider kann man den wirklichen Notfall nur selten wirklich testen.
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